You can also send person properties to User fields in Zendesk.
Requirements
Using this requires either PostHog Cloud with the data pipelines add-on, or a self-hosted PostHog instance running a recent version of the Docker image.
You'll also need access to the relevant Zendesk account.
Installation
- In PostHog, click the "Data pipeline" tab in the left sidebar.
- Click the 'Destinations' tab.
- Search for 'Zendesk' and select the destination.
- Add your Zendesk subdomain, user email, and API token at the configuration step.
- Press 'Create & Enable' and watch your 'Customer' list get populated in Zendesk!
Configuration
| Option | Description |
|---|---|
Zendesk subdomainType: string Required: True | Generally, Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for example: mycompany.zendesk.com). Please share the subdomain name with us so we can set up your account. |
API user emailType: string Required: True | Enter the email of an admin in Zendesk. Activity using the API key will be attributed to this user. |
API tokenType: string Required: True | |
User emailType: string Required: True | |
User nameType: string Required: True | |
Attribute mappingType: dictionary Required: False | Map of Zendesk user fields and their values. You'll need to create User fields in Zendesk for these to work. |
FAQ
Is the source code for this destination available?
PostHog is open-source and so are all the destination on the platform. The source code is available on GitHub.
Who maintains this?
This is maintained by PostHog. If you have issues with it not functioning as intended, please let us know!
What if I have feedback on this destination?
We love feature requests and feedback. Please tell us what you think.
What if my question isn't answered above?
We love answering questions. Ask us anything via our community forum.